pk68i Privacy Policy: How We Handle Your Information
pk68i collects only the account and transaction data needed to run your wallet, process Nagad and Bank Transfer payments, and keep your session secure. What we collect, why we keep it, and how you can act on it — this page covers all of that directly. Access to our platform and the scope of this policy depend on your local law and eligible region.
Account data clarity
Nagad & Bank Transfer context
Your rights, your request
Support route included
POLICY POSTURE
What We Collect and Why We Keep It
When you open an account with us, we collect the registration details you provide — name, contact address, and the payment method you connect, which may include Nagad or Bank Transfer credentials. We also log session activity: pages visited, device type, browser environment, and the actions you take inside the lobby. This data serves three purposes. First, it lets us process your deposits and withdrawals through the payment rails your account is configured for. Second, it allows our support team to locate your account quickly when you raise a question. Third, it helps us detect unusual access patterns and flag them before they reach your wallet. We do not sell your personal data to third parties for marketing. We do not share account-level information with game studios such as Joker, PG Soft, Habanero, JDB or Pragmatic Play — those providers receive only the anonymous session tokens needed to load game content. Retention periods follow the requirements of applicable law in the regions where this service is available. If local law in your jurisdiction restricts data processing of this kind, your eligibility to use the platform is governed by those local rules.
Nagad
Payment reference data linked to your Nagad wallet is stored only for transaction matching and account verification — not for profiling or third-party sharing.
Bank Transfer
Bank Transfer details you submit are held for the duration needed to reconcile your deposit or withdrawal record, then retained only as required by applicable rules.
Session Logs
Device and session logs are kept to support account security checks and help our team trace access issues when you contact support.
Marketing Data
If you opt in to account notices, we store your contact preference. You can withdraw that preference at any time through your account settings page.
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy applies specifically to data processed through the pk68i platform — your account, your wallet activity, and your interaction with the lobby and support routes. It does not extend to third-party sites you may reach through links on our pages, nor does it govern how payment processors such as Nagad or Bank Transfer handle data on their own systems. Each scope area below clarifies what falls inside or outside our responsibility.
Account Access
Data collected when you log in, update your profile, or change your contact details falls fully inside this policy. We control how that data is stored and who can view it within our team.
Transactions
Deposit and withdrawal records processed through your pk68i wallet are covered here. The payment provider's own handling of your financial data is governed by that provider's separate policy.
Site Content
Your browsing of game lobbies, studio pages and promotional notices generates session data covered by this policy. No individual game studio receives identifiable account data from these sessions.
Third-Party Services
Links to external sites, app stores, or payment-gateway pages take you outside our policy scope. We have no control over data practices on those external destinations.
ACCOUNT HOLDER ACTIONS
Practical Steps You Can Take Under This Policy
You have concrete choices about the data we hold on you. Start by opening your account settings page — the records we hold against your profile are visible there, including the contact details and payment method on file. If something is incorrect, you can submit a correction request directly through the support route shown on the contact page; our team will update the record and confirm the change to you. Want to know exactly what data is associated with your account? You can request a summary by writing to our support channel. We will respond with the categories of data held, the purpose each serves, and the retention period that applies. If you decide to close your account, you can request deletion of data we are not legally required to retain — the support team handles those requests and will walk you through what can and cannot be removed given applicable rules in your region.
Review Your Records
Open the account settings page to see the contact details, payment method and session preferences stored against your profile. No special form is needed to view these.
Correct Account Details
If your name, contact address or payment reference is wrong, raise a correction request via the support channel. We update the record and confirm the change in writing.
Request a Data Summary
Write to us through the published support route to ask what data categories we hold, the purpose of each, and how long we keep them. We respond with a clear, specific reply.
Close and Request Deletion
Account closure requests include the option to ask for deletion of non-mandatory data. Our support team will confirm what is removed and what must be retained under applicable rules.
CONTACT THIS POLICY
How to Reach Us About Privacy Questions
If you have a question about how we handle your data, want to correct a record, or need to raise a concern about this policy, the routes below are how you reach us. We have not published response-time commitments here because those depend on request volume and complexity — but every message sent through these channels is logged and assigned to a team member. Use the route that suits your device and urgency.
Live Chat
Open the chat window from any page on pk68i to speak with a support team member about your account data or to start a correction request. Chat is the fastest route for straightforward questions.
Email Support
For detailed data requests — summaries, deletion requests, or policy complaints — email is the preferred channel. Write to the address published on our contact page and include your account reference.
Account Help Page
The help section inside your signed-in account area carries guides on updating your profile, managing contact preferences and understanding what data we hold. Start there for self-service answers.
DATA HANDLING PRACTICE
How We Protect and Manage Your Information
Our approach to data handling is built around four areas: what we store, how long we store it, who inside our team can access it, and how we respond when something needs to change. Cookies on the site are used for session management and account recognition — not for cross-site advertising profiles. Your account data sits behind access controls that restrict visibility to the support and operations roles that need it. If you believe your data has been handled incorrectly, the escalation path runs through the support channel first, then to the policy contact address on our contact page.
Cookies and Session Data
We use cookies to keep your session active and remember your account preferences. You can manage cookie acceptance through your browser settings; disabling them may affect how the lobby loads on your device.
Account Security
Access to your stored account data within our systems is restricted by role. Only team members with a direct operational need — support, finance, compliance — can view account-level records.
Retention Periods
We keep account and transaction data for the period required by applicable rules in your eligible region. After that period, data not subject to a legal hold is deleted from active systems.
Policy Updates
When we update this policy, we publish the revised version at this address and note the change date at the top of the page. Continued use of your account after a posted update means you have seen the new version.
POLICY FAQ
Questions About This Privacy Policy Answered
These are the questions we receive most often from account holders about how we handle their data. If your question is not covered here, use the live chat or email route listed in the contact section above.
Does pk68i share my data with game studios like PG Soft or Pragmatic Play?
No. Game studios receive only the anonymous session tokens required to load game content inside the lobby. Your name, contact details, Nagad wallet reference and Bank Transfer data are never passed to any studio. They supply game content only; account data stays within our platform.
How do I find out exactly what data pk68i holds on my account?
Write to us through the email support route on our contact page, include your account reference, and ask for a data summary. We will reply with the categories held, the purpose each serves and the applicable retention period. No special form is required — a plain written request is enough.
Can I ask pk68i to delete my account data?
Yes, when you close your account you can request deletion of data we are not legally required to keep. Our support team will confirm which records are removed and which must be retained under local rules applicable to your region. The process starts through the live chat or email channel.
Does this policy cover my Nagad and Bank Transfer payment details?
The payment reference data you submit to our platform — including Nagad wallet identifiers and Bank Transfer details — is covered by this policy for the records we hold. The payment provider's own handling of that data on their system is governed by their separate policy, not ours.
What happens to my data if I close my pk68i account?
On closure, we delete data we are not legally obliged to keep. Transaction records and identity verification data may need to be retained for a defined period under rules applicable in your eligible region. The support team will confirm the specifics of your request before any deletion is actioned.
Is my eligibility to use pk68i and this policy affected by my local law?
Yes. Access to the pk68i platform and the application of this policy depend on your local law and the eligible regions we serve. If data-processing rules in your jurisdiction limit how we handle your information, those local requirements take precedence. Check the applicable rules in your region before registering.
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